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Active-Italia: Refund and cancellation policy

Refund and cancellation policy

We only sell and deliver to business customers, such as businesses, government organizations, universities or other research institutes.

We do not sell and deliver to individuals. 

All orders are facilitated with the utmost care, and responsibility.  Our products are supported with extensive COA’s and services that are at par with pharmacopoeias guidelines. 

International packing standards are adhered to for the delivery of all compounds, to reduce quantity loss during transit. Our committed responsive team is empowered to track, trace, and find solutions to ensure projects are completed on time.

Limited Warranty

Active-Italia warrants the products are as described when shipped. There is no warranty, expressed or implied, as to the fitness of the compounds for any particular application.

Quality claims must be made within 15 days of receipt of product. With respect to products proved to be defective or nonconforming to Active-Italia’s satisfaction, the maximum liability for Active-Italia shall be the replacement of the product or the refund of the purchase price, upon the return of such products in accordance with Active-Italia’s instruction.

Active-Italia shall not be liable for any incidental, consequential or contingent damages.

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